FAQ

Popular FAQs

Q- How can I contact dudsme?
 
A- Should you need to contact the dudsme team please do not hesitate to do so. Our website 'Contact Us' page is available for any issues relating to our site. These could be product related or simple queries relating to features on our site.

Q- How do I find what I'm looking for?
 
A- In order to find a particular product type e.g. Jacket, simply type in this word in the search box located on the top of each page. The search will bring up that particular product. You can also browse through our range of products by navigational bar along the top of each page.

Q- Do I need to be registered to buy?
 
A- No. You can purchase from dudsme without being a registered member, however if you do it will save you time on your next visit plus you will be able to login track your order and also view your order history. and we keep you updated on your orders and refunds through SMS/email.

Q- How do I register myself?
A- You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from DUDSME.COM.


Order Related

Q- I am based out of India and I want to place an order with a delivery address in India. Is it possible?

A- We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.


Q- How do I know my size?

A- We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.
Q- How can I make changes to my existing order?

A- We are happy to help you in case you want to change the size or colour. Contact our customer care team and they will do the needful.


Q- Is there a limit to the quantity that I can order?

A- We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

Q- My order is placed. What happens next?
A- You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Payments

Q- What payment methods are accepted at DUDSME.COM?

A- We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.


Q- Why is tax being charged?

A- Tax is levied on the sale of any commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by DUDSME.COM to the relevant government authorities.


Q- Is it safe to shop online using my debit/credit card?
A- When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

Q- What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

A- If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.


Cancellations

Q- Can I cancel an order?
A- Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to DUDSME.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Q- Why was my order cancelled by DUDSME.COM?

A- Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.


Shipping

Q- Do you deliver out of India?

A- At present we are deliver in India only.

Q- What happens if I am not available when you deliver the merchandise?

A- For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.


Q- How can I track my order?

A- You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

Returns/Exchange/Refunds

Q- How do I return the product/s?

A- You can return an item online at DUDSME.COM by following the below steps.
• Log in to the 'My Account' section at DUDSME.COM
• Select the product that needs to be returned
• Follow the steps and fill in the required information to complete the process.

Q- How do I exchange the product/s?

A- You can exchange an item online at DUDSME.COM by following the below steps.
• Log in to the 'My Account' section at DUDSME.COM
• Select the product that needs to be exchanged
• Follow the steps and fill in the required information to complete the process.

Q- What should I do if my order is received in a damaged condition?

A- We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at support@dudsme.com.

Q- What should I do if I receive a different item from the one that I have ordered?

A- We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at support@dudsme.com.


Q- Why do I need to self-ship?
A- In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.

Q- My return request was initiated but the reverse pick-up has not yet been done. What should I do?
A- Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at support@dudsme.com


Q- I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?

A- At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.


Q- What are the refund options available to me?

A- You can choose to get your refund in the following ways:
• Cash refund via bank transfer into your account for all COD orders
• Money back to the paid account/ credit card for all online orders.
• A Coupon Code of the refund value in your DUDSME.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at DUDSME.COM.